| Q:
Where is the Main Shutoff Valve in my home?
A: The main shut-off
should be in a basement, crawlspace or utility room,
near where the water line comes into the home. It
is a good idea to know where this is located in case
of an emergency. In the event you are incapable of
turning the valve off, at least you will be able to
instruct the person called to assist you. The property
owner is responsible for the operation and maintenance
of the valves and keeping the water meter accessible
and warm.
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FAQ Index
Q:
What do I do if I have NO water?
A: 1. Check the
plumbing at your premises. In some cases, the valves
have been turned off by someone working on the plumbing
and were not turned back on.
2. Some homes share water service lines and curb box
valves with neighboring homes. Water service lines
are the lines that extend from the water mains to
the homes. One homeowner may have turned it off to
make a repair, unaware they share it with a neighbor.
This happens in the older sections of town. Check
with your neighbor if you have no water.
3. If you don't have water at a particular faucet,
the faucet with no water may be plugged. Taking the
screen off and cleaning it with vinegar should remove
the deposit which may have plugged the opening.
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Q: What
do I do about a high water bill?
A: Check the toilets
to make sure they are working properly. Ask family
members if they hear water running from time to time.
If there is a water softener, make sure it is operating
correctly.
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FAQ Index
Q: What
is the responsibility as a homeowner in getting the
water from the main to the house?
A: As a consumer
of City water, you are responsible for the repair
of any service leaks between the buffalo box (b-box)
or valve box in front of the house and the point it
enters your home. The City will repair any leaks between
the buffalo box and the water main, and any leak in
the main itself.
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Q: My
water is cloudy?
A: Cloudy water
is generally the result of oxygen trapped in the water.
As the temperatures go down, this problem affects
more residents. To determine this, draw a glass of
water from your tap and let it stand for a few minutes.
The cloudiness should disappear. If sediment has settled
to the bottom off the glass, please contact the Water
Department for further investigation.
Crews will respond to all calls related to rusty or
cloudy water, evaluate the extent of the problem and
may attempt to remove a sediment cloud by flushing
the water mains in the affected area.
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FAQ Index
Q:
What do I do when there is a Boil Order issued?
A: Bring all water
to a boil, let it boil for 3 to 5 minutes and let
it cool before using. Boiled water should be used
for drinking, making ice, brushing teeth, washing
dishes and food preparation.
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